Refund policy
Refund & Return Policy
At TiredMom.co, we want you to feel confident about every purchase. If something isn’t right, we’re here to help.
Returns
We accept returns within 7 days of delivery if the item meets the following conditions:
- The product must be unused and in its original condition
- All original packaging and components must be included
- The item must not show signs of damage, use, or tampering
Due to hygiene and safety reasons, opened sensory materials or used items cannot be returned.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Contact us through our contact form
Include:
- Your order number
- Photos of the item
- A brief explanation of the issue
We will review your request and either send a replacement or issue a refund.
Refunds
Once your return is received and inspected:
- Approved refunds will be processed to your original payment method
- Please allow 5–10 business days for the refund to appear in your account depending on your bank.
Non-Refundable Items
The following items are not eligible for refunds:
- Used sensory kits or opened sensory materials
- Items damaged due to improper use or handling
- Products purchased during final sale or promotional clearance
Return Shipping
- Customers are responsible for return shipping costs unless the item was damaged or incorrect.
- We recommend using a trackable shipping service.
Contact Us
If you have any questions about your order, feel free to contact us at through our contact form
